At Elite Leather Craft, we take pride in our high-quality leather products and want you to be completely satisfied with your purchase. If you’re not happy, we’re happy to help with a fair and hassle-free refund or exchange process—while also protecting our vendors from misuse.

1. Eligibility for Refunds & Exchanges

• Your item must be unused, in original condition, and in its original packaging.

• Proof of purchase (order number/receipt) is required.

• Refunds/exchanges must be requested within 14 days of delivery.

2. What We Cover

Defective/Damaged Items – If your item arrives flawed or damaged, we’ll cover return shipping and provide a full refund or replacement.

 Wrong Item Shipped – Let us know within 48 hours, and we’ll send the correct item at no extra cost.
Exchange for Size/Color – Available if the item is unused and returned in original condition.

3. What We Don’t Cover

 Change of Mind – Return shipping costs are the customer’s responsibility.
Used, Stained, or Altered Items – No refunds/exchanges if the product shows wear or damage after delivery.
 Final Sale Items – Discounted/custom-made products are non-refundable.

4. How It Works

Request – Contact us at [support email] within 14 days with your order details and reason for return.
 Approval – We’ll review your request and provide return instructions if eligible.
 Return – Ship the item back (customer pays return shipping unless it’s our error).
 Refund/Exchange – Once received and inspected, we’ll process your refund (5-7 business days) or ship your exchange.

5. Refund Methods

• Original payment method (credit/debit, PayPal, etc.).

• Store credit option available (faster processing).

6. Vendor Protection

To prevent fraud and misuse:

• Excessive returns may result in account restrictions.

• We reserve the right to deny refunds if policy is abused.

Questions? Contact us at [email protected] – we’re happy to help!